Shipping policy
Dawg-Tec Shipping Policy
Last updated: June 28, 2026
This Shipping Policy explains how Dawg-Tec processes, ships, and handles orders for physical products, including the Relay Harness™ and other Dawg-Tec gear.
By placing an order through Dawg-Tec, you agree to the terms outlined below.
Shipping Regions
Dawg-Tec currently ships physical products within the United States, including Alaska and Hawaii.
At this time, Dawg-Tec does not offer international shipping.
Order Processing Times
All Dawg-Tec physical product orders are processed in-house by Dawg-Tec.
Standard order processing time is 2–4 business days after an order is placed.
During high-volume periods, including product launches, holidays, limited drops, and Founders Batch releases, processing may extend to 5–7 business days.
Business days do not include weekends or holidays.
You will receive an email with tracking information once your order has shipped.
Shipping Carriers
Dawg-Tec currently ships using trusted carriers, including:
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USPS
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UPS
The available shipping options may vary depending on your location, package size, package weight, and carrier availability.
Delivery Estimates
Delivery estimates are shown at checkout and may vary by carrier, destination, and service selected.
Estimated delivery times are provided by the carrier and are not guaranteed by Dawg-Tec.
Carrier delays, weather events, holidays, incorrect addresses, or other events outside of Dawg-Tec’s control may affect delivery timing.
Shipping Rates
Shipping rates are calculated at checkout based on:
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Delivery location
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Package weight
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Package size
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Selected shipping carrier
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Selected shipping service
Dawg-Tec may offer free shipping promotions during certain product releases or limited campaigns. Any active shipping promotion will be clearly displayed at checkout when available.
Order Tracking
Once your order ships, you will receive an email containing your tracking number.
Tracking updates may take up to 24 hours to appear in the carrier’s system after the label is created or the package is accepted.
If your tracking information has not updated after 24–48 hours, please contact us at:
support@dawg-tec.com
Incorrect or Incomplete Shipping Information
Customers are responsible for entering the correct shipping address at checkout.
If you enter an incorrect or incomplete shipping address, contact Dawg-Tec within 12 hours of placing your order at:
If your order has not shipped yet, we will make reasonable efforts to update the shipping address.
If the order has already shipped, Dawg-Tec is not responsible for:
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Packages delivered to the wrong address
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Packages lost due to incorrect customer information
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Packages returned due to incomplete or invalid addresses
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Additional shipping costs required to resend an order
If a package is returned to Dawg-Tec due to an incorrect or incomplete address, the customer may be responsible for additional shipping charges before the order is reshipped.
Lost, Delayed, or Missing Packages
Once a package leaves Dawg-Tec’s facility and is accepted by the shipping carrier, the carrier is responsible for the package while it is in transit.
If tracking shows that a package was delivered, Dawg-Tec is not responsible for theft, loss, or missing packages after delivery.
However, Dawg-Tec will help customers work with the carrier when a package is:
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Marked delivered but missing
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Delayed beyond the estimated delivery window
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Lost in transit
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Damaged during transit
For help with a shipping issue, contact:
Please include your order number and tracking number when contacting us.
Damaged Packages
If your order arrives damaged, contact Dawg-Tec within 5 calendar days of delivery at:
support@dawg-tec.com
Please include:
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Your order number
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Tracking number
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Photos of the damaged packaging
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Photos of the damaged product
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A brief description of the issue
Dawg-Tec will review the information and help determine the next steps, which may include working with the carrier, replacement options, or other available resolutions depending on the situation.
Pre-Orders, Founders Batch Orders, and Limited Runs
Some Dawg-Tec products, including early Relay Harness™ releases, Founders Batch orders, limited drops, or pre-order products, may have different fulfillment timelines than standard in-stock products.
For pre-order or limited-run products:
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Payment is collected in full at checkout unless otherwise stated.
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Estimated shipping windows will be listed on the product page when available.
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Shipping timelines may shift due to manufacturing, material availability, quality control, or logistics delays.
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Dawg-Tec will provide updates if there is a meaningful change to the expected shipping timeline.
Orders containing both in-stock items and pre-order items will ship together unless otherwise stated.
Split Shipments
Dawg-Tec generally ships each order together in one shipment whenever possible.
If an order contains multiple items, including preorder or limited-run items, the full order may be held until all items are ready to ship unless otherwise stated on the product page or agreed upon by Dawg-Tec.
Shipping Delays
Dawg-Tec makes reasonable efforts to process and ship orders within the timelines listed in this policy and on product pages.
If Dawg-Tec becomes aware of a significant delay that affects your order, we will contact you using the email address provided at checkout.
Shipping delays may occur due to:
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Carrier delays
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Weather
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Holidays
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Product launch volume
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Manufacturing delays
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Quality control checks
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Incorrect shipping information
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Events outside Dawg-Tec’s control
Returns and Refunds
Shipping fees are generally non-refundable unless the issue is caused by a Dawg-Tec error or a verified product defect.
Return eligibility, restocking fees, exchanges, and refund terms are covered under Dawg-Tec’s Return and Refund Policy.
Customers are responsible for reviewing all product details, sizing information, compatibility notes, preorder timelines, and shipping information before placing an order.
Contact Information
For shipping questions, order tracking help, address changes, or delivery issues, contact Dawg-Tec at:
Please include your order number when contacting us so we can help you faster.
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