Support & Resources

Answers, guidance, and help for Relay Harness owners and testers.

We've built Relay to prioritize clarity, humane design, and professional use. Our support follows the same standard.

How can we help?

Getting Started

Sizing, fit, first-use guidance, and general setup help.

View Guides

Orders & Shipping

Order status, shipping timelines, and address updates.

Order Help

Returns & Exchanges

Eligibility, timelines, and how returns are handled.

View Policy

Compatibility & Care

Supported systems, maintenance, and known limitations.

Learn More

What to Expect

Support requests are reviewed in the order received
Typical response time is 1–2 business days
Limited-run and beta programs may require additional review time
Phone support is not available at this stage

Responsible Use & Guidance

Relay Harness is designed to support clear, humane communication when used correctly. It is a training tool and should be introduced gradually and used with proper understanding of training principles.

If you're unsure about fit, intensity, or application, we strongly recommend consulting a qualified trainer before use.

Funded by Kiva