Support & Resources
Answers, guidance, and help for Relay Harness owners and testers.
We've built Relay to prioritize clarity, humane design, and professional use. Our support follows the same standard.
How can we help?
What to Expect
- Support requests are reviewed in the order received
- Typical response time is 1–2 business days
- Limited-run and beta programs may require additional review time
- Phone support is not available at this stage
Responsible Use & Guidance
Relay Harness is designed to support clear, humane communication when used correctly. It is a training tool and should be introduced gradually and used with proper understanding of training principles.
If you're unsure about fit, intensity, or application, we strongly recommend consulting a qualified trainer before use.
Product Basics
The Relay Harness is a body-mounted training harness designed to relocate communication off the dog’s neck. It works with compatible remote training receivers that handlers already own.
No. The Relay Harness does not contain built-in electronics, batteries, or stimulation systems. It is designed to work with compatible third-party receivers.
No. Relay does not replace your training tools. It preserves familiar controls and timing while changing where communication is delivered.
Compatibility
Relay is designed around the common #6-32 threaded contact post standard used by many major brands, including Educator, Dogtra, SportDOG, and PetSafe. Garmin receivers are not compatible.
No. Relay is intended to work with compatible receivers you already own.
Yes. Relay supports multiple contact point styles through its threaded mounting system. Some contact pads may be aftermarket purchases depending on preference.
TRAINING AND USE
Relay does not change how your receiver functions. Training experience depends on the handler’s timing, level selection, and method.
No. Relay is designed to integrate into existing training workflows, not replace them.
Some handlers observe differences due to contact location. Working levels and responses should always be re-established when changing equipment.
TRAINING AND USE
Relay can be used in multiple configurations, including body-mounted only, combined body and collar use, or situational setups.
No. A single compatible receiver can be used on the harness body. Some handlers choose to use a second collar receiver.
No. Training outcomes depend on method, consistency, timing, and handler judgment.
No. Relay is training equipment and is not intended to diagnose, treat, or modify medical or behavioral conditions.